Enrollment and Student Experience Audit

Echo Delta played a pivotal role in helping us gain a clear, comprehensive view of our enrollment operations. They offered a refreshing, unbiased perspective that helped us see our challenges in a new light. We’re grateful for their expertise and how they guided us to adapt to the evolving landscape of enrollment management.

Chris Holland

Former Vice Chancellor for Student Affairs
University of Hawai’i at Hilo

Enrollment leaders are being asked to do more with less. Demographics are shifting, costs are rising, and every dollar in recruitment, marketing, and retention has to show a return. Presidents, provosts, and chief enrollment officers need a clear, independent read on what’s working and what isn’t.

An Independent Read on the Full Student Journey

Our Enrollment and Student Experience Audit evaluates the full student journey, from first inquiry through enrollment, the first year, and retention. We review your data before we arrive, spend two days on campus, and deliver a report that identifies your strengths, names your gaps, and lays out a prioritized plan for change.

Unbiased Perspective

We’re independently owned, and we have no vendor partnerships or products to sell you. Our recommendations follow the evidence.

Operator Experience

Our consultants have run enrollment and admissions operations themselves. We know what works because we’ve done it.

Actionable Next Steps

Every recommendation is prioritized and sequenced, so your team knows what to do first and how to move forward.

What Our Audit Covers

Recruitment, yield, and retention
We trace your funnel stage by stage to find where students are lost and why.

Budget allocation and vendor partnerships
We look at where your money goes, what it produces, and where to cut, shift, or reinvest.

The campus visit experience
We assess your visit from the welcome center to the tour route to guide training, because for most families, the visit is the deciding moment.

The current student experience
We compare what your marketing promises with what students actually experience, using your satisfaction, engagement, and exit data alongside conversations with students. That gap drives both yield and retention.

Operations, data, and staffing
We review your CRM, reporting, team structure, and processes to build a data-informed culture that scales.

How It Works

Data review. Before we arrive, we analyze your budget, marketing materials, CRM workflows, student satisfaction and retention data, and funnel, conversion, and yield trends.
Two days on campus. We interview leadership, staff, faculty, and students, and we experience your campus the way prospective families and current students do.
Final report and debrief. We deliver a comprehensive report and walk your leadership team through the findings.

Our final report includes:

An executive summary of key findings
A detailed analysis of each assessment area
Prioritized recommendations with implementation timelines
Metrics for monitoring progress
Projected impact of the recommended changes

Meet Your Audit Team

Our audits are led by consultants who have run enrollment operations and advised hundreds of institutions.

Scott Rhodes

Senior VP of Enrollment Consulting

Scott is a data-driven enrollment leader with more than two decades of experience at major universities. He provides expert guidance in enrollment strategy, student searches, CRMs, and higher education marketing.

Jeff Kallay

Senior VP of Enrollment Consulting

A nationally respected authority on campus visit experiences and student recruitment, Jeff helps institutions meet their enrollment goals while also forging strong connections with best-fit students and families.

Ready to Get Started?

Our team provides tailored solutions that integrate seamlessly into your existing enrollment strategy. Book a call today to learn more about our Strategic Enrollment Management Audit services and how we can help your institution achieve your goals.