Companies like Amazon, GoPro, Zappos, Uber, and Apple have demonstrated again and again that having a deep understanding of who one’s customers are and how they make decisions is one of the most powerful competitive advantages an organization can possess. Over the years, marketers have devised a number of tools like buyer personas, empathy maps, and journey maps to better understand the customer’s experience and decision-making process. Unlike personas and empathy maps that attempt to build a more or less static profile of buyers’ characteristics, journey maps convey how the customer’s decision-making process unfolds over time.
Modernizing Enrollment Management with Geoff Baird
Geoff Baird, CEO of EnrollML, shares practical people and technology insights for modernizing enrollment management. We discuss market dynamics, attention to foundational processes, and how the strategic use of data and machine learning technologies can drive student recruitment.