Companies like Amazon, GoPro, Zappos, Uber, and Apple have demonstrated again and again that having a deep understanding of who one’s customers are and how they make decisions is one of the most powerful competitive advantages an organization can possess. Over the years, marketers have devised a number of tools like buyer personas, empathy maps, and journey maps to better understand the customer’s experience and decision-making process. Unlike personas and empathy maps that attempt to build a more or less static profile of buyers’ characteristics, journey maps convey how the customer’s decision-making process unfolds over time.
Will Elon Musk’s New University be the SpaceX or the Twitter of Higher Ed?
Our SVP of Strategy, Jarrett Smith, considers whether Elon Musks’ foray into academia will be a hotbed of innovation or yet another tumultuous sideshow.