Webinar

Designing for Decisions

What Students Really Want from Your Website • August 5

Save Your Spot

Responsible Revolution: Six Guiding Principles for Experimenting with Generative AI

Nine months after the spectacular public launch of ChatGPT3, the one question nearly every marketing leader has been asked is “So, what are we doing with AI?” The real answer is that marketers have been using different forms of AI for years. It’s just been doing boring, behind-the-scenes work like data analysis, lead scoring, media …

Read more

Engaging New Audiences on Reddit at the University of Georgia

When it comes to social media for higher education, platforms like Instagram, Facebook, Twitter, Youtube, and TikTok dominate the conversation. In this episode, we leave that familiar territory behind to talk about a much less frequently used platform, Reddit. More specifically, we learn how the University of Georgia has been using Reddit to build their brand and reach new audiences with research and science related stories from their newsroom.

Building People-Powered Brands with Jennifer Holland

Many institutions include brand building in their strategic plans, but making those aspirations a reality is challenging. Brand development expert, Jennifer Holland, argues the best way to build an enduring brand is to focus on strong alignment between organizational, marketing, and people strategies. We discuss: Subscribe to the Higher Ed Marketing Lab Apple Podcasts …

Read more

The State of the Campus Visit With Jeff Kallay

The campus visit is a make-or-break moment for traditional undergraduates. Yet, as schools around the country have made their way back to campus, selling the residential experience has been anything but business as usual. In this episode, we explore the current state of the campus visit and some of the most important challenges facing …

Read more

Journey Mapping at Mayo Clinic College of Medicine and Science

Companies like Amazon, GoPro, Zappos, Uber, and Apple have demonstrated again and again that having a deep understanding of who one’s customers are and how they make decisions is one of the most powerful competitive advantages an organization can possess. Over the years, marketers have devised a number of tools like buyer personas, empathy maps, and journey maps to better understand the customer’s experience and decision-making process. Unlike personas and empathy maps that attempt to build a more or less static profile of buyers’ characteristics, journey maps convey how the customer’s decision-making process unfolds over time.

Read more

Responding to COVID-19 at University of the Ozarks with President Richard Dunsworth

Cover Art: Responding to COVID-19 at University of the Ozarks with President Richard Dunsworth

In this special episode, we talk with President Richard Dunsworth of the University of the Ozarks about the impact of COVID-19 on his school. From leadership in times of crisis to wide-ranging operational changes to the long-term impact this global crisis could have on the institution, we explore how one school is coping with profound …

Read more