Companies like Amazon, GoPro, Zappos, Uber, and Apple have demonstrated again and again that having a deep understanding of who one’s customers are and how they make decisions is one of the most powerful competitive advantages an organization can possess. Over the years, marketers have devised a number of tools like buyer personas, empathy maps, and journey maps to better understand the customer’s experience and decision-making process. Unlike personas and empathy maps that attempt to build a more or less static profile of buyers’ characteristics, journey maps convey how the customer’s decision-making process unfolds over time.
Getting Your Campus Social Media Strategy Right
Arguably, social media managers have one of the most demanding yet least understood jobs in higher ed marketing. The hours are long, the visibility is high, and the resources to do the job well are often lacking. Enter Liz Gross, CEO of social listening agency Campus Sonar. A higher ed veteran with first-hand experience managing …
